We Accept

Returns and Refund Policy

As all items are made to order, unfortunately I will not be able to offer a cash refund for undamaged goods.

If a size is wrong then an exchange for a different size is available.

If the customer is not happy with an item then I am happy to exchange for another item, or a credit note will be issued for the amount paid for the product once it has been returned.  

  • Item must be returned within 28 days from the day you received your order, transit times are not included within this time.

  • Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) - if the returns item fails this test, they will be returned back to you.

  • Items covered in animal/human hair or in any way damaged after delivery will not be accepted.

  • All items are thoroughly inspected before any action is taken.

  • If you've asked for an item which is more expensive than your return, you'll need to pay the difference online.

  • Returns can take up to 7 days to process, so don't worry if you've tracked your return as delivered but haven't heard from us yet.

  • Any items bought in conjunction with a offer can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned.

  • Shipping costs are non-refundable.

  • The returned parcel is the customers responsibility up until it is acknowledged that the package has been received.

  • If the item you have requested in exchange is unavailable, a refund will be processed.

  • Our returns address is: Amy Winwood, Via Riviera 3, 28040, Dormelletto, Novara, Italy (if youd prefer a UK address let me know)

 

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.  

Any items purchased at an exhibition or event can only be returned for a like-for-like product or store credit, we will not be able to provide a cash refund. 

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